Snails move faster than responses to service requests here at our university-managed student apartments. Elevators stay broken down all weekend. Couches have had bird poop on them all semester. The pool table’s felt is all torn up. And we didn’t have a microwave for a month. (The fridge for five people is also smaller than the one we had at USC for four people). Here’s a letter we submitted about our microwave situation. About a week later, we were the first ones in the building delivered a new microwave. But we didn’t really receive a response, an apology or any other sort of concession.
23 March, 2012
Dear Wellesley Student Apartments Management,
For the most part, living here has been great. But we have been extremely disappointed that it has been about one month since we have had a working microwave in our apartment.
We understand that WSA was unable to fix our microwave and had to order a new one. A similar situation occurred with other apartments. For it to take one month to get replaced is simply irresponsible management and shows a lack of respect for us residents.
We were granted the use of the kitchen downstairs, but that has proved to be inconvenient. For the first few weeks, we used the microwaves of friends in other apartments on floor 11. Many of their microwaves also broke down or were returned for other reasons.
The front desk has told us several times during the past month that the order will be coming soon. Soon has yet to arrive. For example, on the 16th of March, we were told the new microwaves would certainly arrive by the following Monday. It is now the end of that week, and the situation has not changed.
We feel that a microwave within the confines our apartment was promised to us as part of our signed agreement to stay on the premises. This agreement has been breached. We would like to see this situation remedied as soon as possible. Additionally, we believe the extremely long delay in furnishing a microwave entitles us to another form of restitution.
We understand it may difficult to reimburse the value we have lost by the inability to use our microwave. Perhaps, even simple tokens such as a certain installation date for a new microwave and a valuable supermarket gift card could suffice in helping turn the page on this sad chapter.
As AUT continues to grow and flourish, we would love to see 24/7 maintenance (so elevators do not sit broken down all weekend), tighter procurement systems (so it does not take take one month to buy a microwave) and more reliability in general (so the AUT brand represented by WSA continues to soar in a positive direction).
The rooms are large. The views are often stunning. The people are great. The location, despite the hills, is incredibly convenient. We hope we can assist you in achieving perfection.
The Residents of 11D